Completion Times & Delivery

 

All completion times are quoted from the date of payment clearance not when the payment is sent/received.

Most orders will be completed within 28 days if no other timescale is specified, the exceptions to this are personal designs, commissions and large orders.

There are extra charges for 14 or 7 day services to cover the extra costs incurred.

NB - Lux and X-lux orders are only available on 28 day turnaround. 

 

Small orders will be sent by Royal Mail, either first class recorded or special delivery, all orders will require a signature.

Larger orders will be sent by either Royal Mail Special Delivery or courier, all orders will require a signature.

 

If you have any special requests regarding the delivery of your order please tell us at the time of ordering, for example if you're only available to accept the parcel on a certain day, let us know and we'll do our best to work around your schedule.

We will not be held responsible if your order is unable to be delivered to the specified address once it has left our premises, any extra costs incurred or time lost from such an event are the responsibility of the customer.

 

Uber Angel do not accept responsibility for delays arising within the postal service or the couriers that are beyond our control. Lost parcels can be claimed for by us and a replacement will be sent out to the customer within a reasonable timescale or a refund will be given as long as the delivery service has accepted full responsibility and a refund for the lost parcel has been sent to Uber Angel.

 

 

Non-UK orders.

 

In addition to the information above the following applies to non-uk orders.

The 7 day service is altered to 7-10 day turnaround

The 14 day service is altered to 14-18 day turnaround.

 

Replacement or Refund Policy.

 

In all cases before a refund is issued Uber Angel will try and resolve the problems with a replacement.

 

Refunds will only be issued if one of the following reasons is complied with:

 

1. The order has been lost in transit and Uber Angel has received proof that it hasn't been delivered and we have received a full refund from either Royal Mail or the courier service.

2. The order received is incorrect due to mistake on the part of Uber Angel. Before a refund can be issued the customer must return the full order to Uber Angel and have a valid reason why a replacement order is unacceptable.

3. The order has been severely damaged in transit. In most cases this will be due to a problem with the delivery service, in this instance the order MUST be returned in it's original packaging to Uber Angel and a claim will be filed with appropriate delivery service, once we have received the insurance monies then we can issue a full refund or a replacement order.

 

N.B. We provide free samples for the benefit of the customers, if you order without seeing a sample we will not refund an order if the complaint is due to thickness of the card, quality of the products used, quality/colour of print, size of card or any other reason that will have been noted if a sample had been ordered.

If customers have received a sample and they are then unhappy with the quality of the final order then they must prove a significant difference between the sample and the order before either a replacement is given or a refund issued.